Wednesday, 10th January 2024
Question 1. Dial-a-Ride app error message sporadically logs the user out; what do people suggest?
Recommendations: Try closing the app and ensure the app and phone are both up to date. It might be crashing when demand is high?
most people find that calling Dial-a-Ride
on the day they need it to double check their booking is confirmed is helpful as the service can be unreliable.
Question 2. Help needed to fix a faulty laptop it is showing a blue screen and error message “auto repair “. is there an alternative to sending the laptop away to Hewlett-Packard? This doesn’t seem a great option when so much personal information is stored on it.
Recommendations contact Microsoft via Seeing AI who may be able to advise. Contact Hewlett-Packard to discuss other options https://www.hp.com/gb-en/shop/offer.aspx?p=contact-hp-store. Do an online search in your area as there may be a local I.T. shop who can help and the ideal is to have any repair done in front of the owner. Try calling “Ability Net”who may be able to advise. Their phone number is: 0300 180 0028
There are other repair services advertised online which may be worth investigating and getting a quote from.
Question 3. How do members find and activate the Eye Matter Zoom link in Whats App?
Recommendations: Zoom history should show previous meetings. Create a WhatsApp chat with yourself then cut and paste the link into there. this chat can also be pinned to the top of your WhatsApp chat list so that you can easily find it. sometimes, WhatsApp messages need to be “active” to easily interact with any content. also consider using the rotor to find links. many members refer back to the weekly events email and access the link there.
Question 4. When creating content on TikTok, after selecting a filter, how do you go back to your initial content? There are several VI TikTok creators across the world.
recommendation: visit the following link as a starting point https://support.tiktok.com/en/using-tiktok/creating-videos/effects
Question 5. Travel insurance has gone up with Barclays, what are other members using for Insurance?
Recommendations: Insurance prices have risen across-the-board. Shop around, look at other banks, members are happy with deals from, but not exclusively Monzo andHSBC. Single trip cover can be very affordable but good insurance from a bank can also cover phones, household insurance as well as travel. The Martin Lewis “Money Saving Expert” website and email are well worth browsing https://www.moneysavingexpert.com/latesttip/.
Be conscious that health conditions may add more onto your insurance premium.
Question 6. Which phone is best for visually impaired people? Recommendations: most VIPs favour an iPhone which has superb Accesibility but android also has talk back which many manage well with. The important thing is to find good training either through Eye Matter, RNIB’s Tech For Life team, local site loss organisations, local sensory impairment teams or by visiting an Apple Store in person.
Alternatively, call apple’s Accesibility helpline on 0800 048 0754
Question 7. What is the Taxicard app called?
recommendations: the app is called “Just Taxicard” https://apps.apple.com/gb/app/taxicard-booking-app/id1143432097. Members advise calling the same day however as pre-booking has a poor rate of turning up!
Other recommendations: Soundscape https://apps.apple.com/gb/app/soundscape/id6459021379 has been updated. Be My Eyes https://apps.apple.com/gb/app/be-my-eyes/id905177575 has a new feature which allows the user to set up friends and close contacts instead of using volunteers from around the world.
New iPhones(14 pro max upwards) can use “Dynamic Island”.