Bounce with our monthly on-line group.
Bounce is a peer support discussion group where ideas are exchanged, information shared and concerns raised about everyday activities effecting members with sight loss. After each session notes are published and circulated by email to those who attended.
Thanks to all of our members for their contributions and to Rachel for collating these wonderful notes
Some useful info:
Applevis is well worth signing up to and subscribing to their online newsletter:
RNIB Helpline: 0303 123 9999
Wednesday, 28th May 2025
Question 1. When using Apple VoiceOver, what are the top tips for getting the rota to work effectively?
Recommendations: several techniques were suggested including using your index and middle finger in a turn motion on the centre of the screen or holding your iPhone and using both thumbs to spin the imaginary wheel round. The following link has more information regarding using the rota https://support.apple.com/en-gb/guide/iphone/iph3e2e3a6d/ios
Question 2. What well-being apps have people enjoyed?
Recommendations: there is a huge number to choose from but “Finch, Self Care Pet” (available on both android and Apple) might be worth trying https://apps.apple.com/gb/app/finch-self-care-pet/id1528595748
To do list
question 3. How to put toothpaste on your toothbrush, suggestions please!
Recommendations: if you have useful Vision, putting a black ceramic bowl underneath your toothpaste/toothbrush will give great high contrast and make the task easier. Other suggestions included having your own toothpaste and putting it straight into your mouth or putting your toothbrush on top of the toothpaste tube and squeezing upwards rather than the other way round.
Question 4. Using Apple VoiceOver, two finger swipe down from the top to read screen isn’t working since the latest update; has anyone else been having problems?
Recommendations: suggest contacting Apple Accessibility Support to troubleshoot why this is happening. Their contact number is:
0800 048 0754
Question 5. What is the latest regards to the Meta Ray Ban glasses?
Answer: the long awaited “Look and Tell” feature launched in the UK in April.
This article from the Macular Society website gives a good overview of the glasses: “Meta’s Ray-Ban smart glasses look like a normal pair of glasses but they have a small camera, speaker, and microphone built in. You can ask them questions such as “What am I looking at?” and they use AI to describe what’s in front of you, read signs or text, or take a photo.
For people with sight loss, they can help with things such as reading bus numbers, bus timetables and even locating street furniture such as bins and other obstacles.
The AI in the glasses can only process still images, not video or real-time footage. Once you instruct it to take a picture, you have to wait for an answer. For things that need quicker help, such as finding something in the supermarket or locating your train platform, you can make a video call through the device.”
BBC Radio 4 “In Touch” program has several episodes dedicated to the glasses. They are easy to find by searching in your web browser, on BBC Sounds or wherever you get your Podcasts.
Question6. What are the best ways to distinguish clothes from one another?
Recommendations: it might be worth investing in a handheld, battery powered colour detector. These are about £70 and available are from the RNIB shop and online retailers.
A “PenFriend” and accompanying labels/washable labels are another way to distinguish items, from one another https://shop.rnib.org.uk/products/rnib-penfriend-3-audio-labeller
Wednesday 23rd April 2025
Question 1. What is the latest news regarding the Meta Rayban glasses?
Answer: The glasses cost £299 and are available from a wide range of retailers including Argos, Currys, Vision express, sunglasses hut and online.
The eagerly anticipated “Look and See” feature which Meta announced at the start of April is still being rolled out across the UK. Many users have reported problems accessing the feature. The current advice is to keep your glasses updated to the latest software and hopefully the feature will be available soon. These links have more information: https://www.applevis.com/forum/assistive-technology/meta-ray-ban-uk-user-needs-help-please
Question 2. If members are still having problems with RNIB EasyReader, what should they do?
Recommendations: do not search on Safari as there are some scams doing the rounds. Please use the following information: from the RNIB website: “If you are currently having difficulties logging into your Reading Services account in Dolphin EasyReader, or streaming books through Alexa, you may need to reauthorise your account as follows: In an internet browser, please log into the website, then search for a book and download it.
Then, restart your EasyReader app or the Alexa skill, and login/relink again to RNIB Reading Services. You should then be able to resume accessing your Talking Books.
Sorry for the disruption to our service.”
Question 3. What cane do people use?
Recommendations: this can vary from person to person but your local Vision Rehabilitation Specialist (VRS), formally known as a ROVI (Rehabilitation Officer Visual Impairment) who are part of your council’s Sensory Impairment Team should be able to advise about what type of cane would work best for you. As there are often long waiting lists, ensure that you are on their list and keep chasing for an update. Your VRS will provide a cane free of charge but there are also others to choose from such as the “no jab cane”, canes that fold up smaller and can be colour customised and different tips for different surfaces. Call the RNIB helpline for more information 03031239999 or visit the following link
https://shop.rnib.org.uk/collections/canes-walking-sticks-and-eyewear question 4. I’m having trouble with my Windows laptop, help!
Recommendations: use “Be My Eyes” app so that a sighted volunteer can help https://apps.apple.com/gb/app/be-my-eyes/id905177575
You can also contact Microsoft directly through the be My Eyes app.
Consider trying an external keyboard to see whether it it’s easier to use than the laptop keyboard.
Check whether your local college offers IT training for visually impaired people; as many do e.g. Barnet and Southgate, Lewisham etc.
Organisation such as Blind Aid run computer courses https://blindaid.org.uk/our-services/community-projects/
Ask your local VRS for advice regarding what training is provided in your local area.
Question 5. Where has the share feature gone from my Alexa shopping list!?
Answer and recommendations: As of 1st April 2025, the feature is no longer available for individual Alexa accounts. To share shopping lists, users are encouraged to create an Alexa household.
• Alternatively, users can also use other methods to share their lists, such as copying and pasting the list into another app or sending it via SMS.
Other recommendations: One cup kettle https://www.hft.org.uk/smarthouse/technology/one-cup-kettle/
Gardening for the visually impaired https://www.thrive.org.uk/how-we-help/regional-centres-and-programmes/london
https://www.rnib.org.uk/living-with-sight-loss/community-connection-and-wellbeing/leisure/gardening
19th March
Question 1. Why is my WhatsApp not letting me read my new messages since the latest Apple update (18.3.3)?
Recommendations: Always report problems to Apple accessibility on 0800 048 0754 or email accessibility@apple.com.
They can view your phone via a link if needs be.
NB an update with 18.4 will be available on 1st April 2025.
Question 2. How can I play Dungeons & Dragons as a visually impaired person?
Recommendations: this article from the American Federation of the Blind is a great place to start https://www.afb.org/aw/20/9/16759
Question 3. How do I stop my Mac broadcasting VoiceOver when I’m using Teams, Zoom and similar online meetings?
Recommendations: it is always worth contacting Apple support (details above) or either turning speech off or VoiceOver completely once you have your meeting up and running? The following link has instructions about how to do this https://support.apple.com/en-gb/guide/voiceover/vo2682/mac
Question 4. How do other members select greeting cards easily?
Recommendations: Orchard Cards https://www.orchardcards.co.uk/ Richard or Anthea are very helpful. Their phone number is:
01948770318
If you’re on the High Street. Clinton cards staff have also been very helpful.
Question 5. RNIB EasyReader app isn’t working properly. Help!
Recommendations: The RNIB website has the following statement on its Reading Services page: “Message for existing Reading Services customers:
If you are currently having difficulties logging into your Reading Services account in Dolphin EasyReader, or streaming books through Alexa, you may need to reauthorise your account as follows: In an internet browser, please log into the website, then search for a book and download it.
Then, restart your EasyReader app or the Alexa skill, and login/relink again to RNIB Reading Services. You should then be able to resume accessing your Talking Books.
Sorry for the disruption to our service.”
Question 6. How to go about arranging a trip to American theme parks?
Recommendations: there are specialist travel agents such as Travel Eyes https://www.traveleyes-international.com/ and Seeable Holidays https://seable.co.uk/
You could also travel independently; this in-depth guide “Solo Travel Without Sight” is well worth reading https://catchthesewords.com/solo-travel-without-sight-the-ultimate-guide-to-traveling-blind/
Airports and airlines offer excellent assistance for VIPs and many theme parks have made Accessibility a key feature for their guests. For more information, regarding Disneyland and associated parks, please visit https://www.disneyworld.co.uk/guest-services/blind-lowvision/
It is worth doing your homework regarding which of the numerous US theme parks you want to visit, their proximity to an airport, and importantly their access provision.
Other recommendations:
1.Navigation is made easier by using Soundscape https://apps.apple.com/gb/app/soundscape/id6459021379 in conjunction with headphones such as bone conducting “Shockz” which allow you to hear your surroundings https://shokz.com/ NB shop around to find which headphones, earphones or bone conducting devices work best for you.
2. To watch short videos, members recommend Piccy Bot https://apps.apple.com/gb/app/piccybot/id6476859317
3. Food to go sells surplus food at a discounted price for more information please visit this link https://www.toogoodtogo.com/
4. E-Sim
An e-sim is a very cost-effective way to get mobile data when you are traveling abroad. Firstly, check if your phone has the facility to use an eSim. This is done by going into Settings, Mobile Service, then see if you have a button called “Add eSim”. This is towards the bottom of the Screen. If this button is on your phone, then your phone is compatible.
One uses an App e.g. Airalo to buy the package for the specific country and then you activate this through the Settings, Mobile Service, then click on the button call “Add eSim” and follow the instructions. The link below shows how the eSim for the Airalo App would be installed on the iPhone. This is just one example of an ESim App provider – there are lots of Apps available with different pricing and how well they work in different countries. You should do your research on what eSim you wish to buy by searching on Google etc.
5. New iPhones
Call Apple Sales on 08000480408 for the type of iPhone that might suit you. Ask to speak to someone on purchasing a new phone and the BOT will connect you to a store.
Apparently, Apple no longer sells the SE3 – they have a new iPhone 16 and one of the versions is a basic one that is equivalent to the SE range. Call above number for more information and pricing on this. Note, refurbished SE3 are available through various sellers e.g. Amazon, but it is up to you to feel confident to buy such a product.
6. RNIB Easy Reader Not logging in
1. Please visit https://readingservices.rnib.org.uk on the browser on your device.
2. Login with your email and password
3. Search for a book, and download it.
4. Close the Easy Reader app.
5. Please restart your Easy Reader app and login again to RNIB Reading Services. You should then be able to resume accessing your Talking Books
If this does not work, then go into the iPhone Settings, General, Storage, Easy Reader, and double tap on this. It will ask if you wish to offload the App. Offload the App and re-install it. If this still fails, then contact RNIB for assistance.
12 February 2025 via Zoom
Question 1: my iPhone 6 can no longer be updated, what should I do?
Recommendations: Jonathan Sizemore on the website “Up Trade It” covers this issue in depth, “It’s important to clarify that no iPhone will literally stop functioning in 2025. Even older models like the iPhone 6 can still operate and perform basic tasks such as making calls, sending texts, and browsing the internet. However, Apple periodically discontinues iOS updates for older devices, meaning these models will no longer receive the latest software updates, security patches, or new features. This can have implications for performance, security, and app compatibility over time.”
To read the remainder of this article which includes iPhone models and when they could last be updated, please visit: https://uptradeit.com/blog/what-iphones-will-stop-working
If you have concerns about your phone’s battery life, it is always worth carrying a battery pack, also called a power bank. These are available at various retailers including Amazon with prices starting at about £15.
These two videos give advice about how to maximise your iPhone’s battery life and health https://youtu.be/9L7UyM7iDQw?si=EPKgaRn2kkN2JsBU
Visit your nearest Apple Store to browse sizes and explore the functionalities of new iPhones.
Larger screens can be useful if you still have residual vision, otherwise you may want a smaller device that can fit easily in a pocket.
Find your nearest Apple Store here https://www.apple.com/uk/retail/
Alternatively, your network provider will be able to advise you over the phone with regards to dimensions, storage capacity, functions and payment plans that might work best for you.
Question 2: where can I find tactile maps and other tactile products?
Recommendations: Call RNIB 03031239999 as they should be able to advise what is easily available.
RNIB also have a “National Centre for Tactile Diagrams”. To find out more please visit https://nctd.org.uk/
Question 3: how do visually impaired people enjoy modern art?
Recommendations: often VIPs feel they get more out of some artwork than sighted visitors. this is due to the multisensory approach including audio description, tactile adaptations and the benefit of having an expert leading the tour.
This carries across to theatre, Museums and other exhibitions so be sure to sign up to an in-person Eye Matter outing happening near you!
Question 4: jaws advice please; how do I improve its functionality?
Recommendations: Instructions to Add a Keystroke to an Existing Script Using the JAWS Keyboard Manager:
1. Open Keyboard Manager: Launch the Keyboard Manager from the JAWS menu by
2. pressing INSERT+F2, then select “Keyboard Manager.”
3. Navigate the Interface: Use TAB and SHIFT+TAB to move between the left and right panes. Use the UP and DOWN ARROW keys to navigate within each pane.
4. Find the Script: In the right-hand pane, search for the script you want to assign a keystroke to. Use the arrow keys or type the first letter of a script name to find it faster.
5. Add a Keystroke:
- Once you have located the desired script, open the Action menu and select “Add Keystroke,” or press CTRL+A.
- In the Add Keystroke dialog, the “Assign To” edit box will be active. Press the keystroke combination you want to assign to the script. JAWS will echo the keystroke as you press it.
- Press TAB to move to the “Assign Key To” checkbox. If you want the keystroke to be active only in the current keyboard layout, leave it checked. Otherwise, uncheck it to make the keystroke available in all layouts.
- Press TAB again to move to the OK button, and press SPACEBAR to confirm the addition of the keystroke.
6. pressing INSERT+F2, then select “Keyboard Manager.”
7. Navigate the Interface: Use TAB and SHIFT+TAB to move between the left and right panes. Use the UP and DOWN ARROW keys to navigate within each pane.
8. Find the Script: In the right-hand pane, search for the script you want to assign a keystroke to. Use the arrow keys or type the first letter of a script name to find it faster.
9. Add a Keystroke:
- Once you have located the desired script, open the Action menu and select “Add Keystroke,” or press CTRL+A.
- In the Add Keystroke dialog, the “Assign To” edit box will be active. Press the keystroke combination you want to assign to the script. JAWS will echo the keystroke as you press it.
- Press TAB to move to the “Assign Key To” checkbox. If you want the keystroke to be active only in the current keyboard layout, leave it checked. Otherwise, uncheck it to make the keystroke available in all layouts.
- Press TAB again to move to the OK button, and press SPACEBAR to confirm the addition of the keystroke.
1. Confirm Changes: The Keyboard Manager will display a confirmation dialog. Press SPACEBAR on the Yes button to confirm the keystroke assignment.
A Few Scripts That is very useful:
- IncreaseVoiceVolume: Increases the volume of JAWS independently from the system volume.
- DecreaseVoiceVolume: Decreases the volume of JAWS independently from the system volume.
- IncreaseSystemVolume: Increases the volume of the whole computer/laptop.
- DecreaseSystemVolume: Decreases the volume of the whole computer/laptop.
To Add a Keystroke to These Scripts:
- Follow the steps above until step 3.
- Find the “Default” script file by pressing CTRL+SHIFT+D or using the arrow keys.
- Tab once to get to the list view of the default scripts.
- Use the arrow keys or type the first letter to find your script quickly.
- Once you find your script, proceed with step 4 in the instructions above.
Question 5: why would a word document corrupt from English into a foreign language in the middle of a document?
Recommendations: even the most advanced program can be susceptible to bugs from time to time.
Ensure that all security settings and software are up to date, empty your junk email folder and restart your device. if problems persist contact Microsoft help.
Other recommendations:
A simple solution to losing a bottle top is to keep a spare or two washed and ready for use in your kitchen drawer! this is especially useful for milk bottle lids, corks and jar lids.
The Accessible Friends Network https://www.tafn.org.uk/about/
The Audiovault is a website that contains the audio only portion of audio described film and TV shows. It is a small Project designed to make it easier for blind people to find and access audio described content https://audiovault.net/
18 December 2024 and 6th January 2025
Question 1: Very long weights for eye clinic appointments. Patients are warned that there may be up to a 4 hour wait but it seems the system is set up to fail. How do others feel? Appointments are also often at inconvenient times for parentse.g. 3pm.
Recommendations: in advance of your appointment contact the clinic and advocate for a time that works best for your circumstances.
Also ensure that you are receiving information about your appointments and treatment in a format that works best for you i.e. email or text rather than a letter..
Contact the Patient Advisory Liaison Service (PALS) for your hospital to share your concerns https://www.nhs.uk/service-search/other-health-services/patient-advice-and-liaison-services-pals/ express your frustration that appointment times invite a large number of people, often 30+, to arrive simultaneously. Suggest they stagger the appointment times. reiterate that as patients, we understand that several checks and tests may need to be carried out but that everyone would benefit from improved efficiency.
Contact your local Eye Clinic Liaison Officer (ECLO). There are now 100 ECLOs across the country.
Please see this factsheet for the national register of ECLOs. https://media.rnib.org.uk/documents/Register_of_ECLOs.docx
Question 2: when using RNIB’s EasyReader app, searching for a book was problematic yet someone sighted found it first time. Please help!
Recommendations: Ensure that you are searching in the right place i.e. not in “My Books” which is your personal library. The following link gives a step-by-step guide to using EasyReader https://readingservices.rnib.org.uk/Home/DolphinEasyReader
If you experience any problems using the app, please contact RNIB on 03031239999, press option one.
Eye Matter has reported this issue to RNIB Reading Services to Feedback to Dolphin in the hope that they will make the different search options clearer for Voice Over users.Please also note that there are six libraries available to UK users of the app. Some including “My Newspapers” require a paid subscription.
Using the Side Menu, it is also possible to deactivate the foreign libraries you don’t need for ease of use.
Question 3: My iPad is showing emails from 2019 rather than the most recent, what is going on?
Recommendations: Firstly, log out of your emails and install the latest update available. As of January 2025, the latest update for the iPad is iPadOS 18.2.1. This update includes security updates, new features, and improvements to existing apps. Once your iPad has been updated, log out of your emails. Using the same log in details as your other devices i.e.iPhone, laptop, PC, login again. Your emails should now be the same across all of your devices.
Question four: having recently moved into a new house which has a permit parking bay; I am encountering problems with getting a permit or more than 100 visitor permits (obviously being VI I don’t drive). What can I do?
recommendations: Currently, both local authorities and private parking operators providing parking facilities are required under the Equality Act 2010 to make reasonable adjustments for disabled people and to provide them equal opportunities to access services.
Local authorities have powers to safeguard parking places for disabled people and the Department for Transport has published ‘Blue Badge scheme information.Although off-street private car parks are required to make reasonable adjustments under the above-mentioned equalities legislation, the form those adjustments take are up to individual operators, who can best judge what is appropriate within their car parks. Often private car park operators provide Blue Badge spaces in their car parks but there is no legal basis for this and, as such, they are essentially advisory.
However, many councils issue carers parking permits which can be valid for up to 1 year allowing someone carrying out caring duties to visit an individual.
It may be worth contacting one of the following: your local councillors https://www.gov.uk/find-your-local-councillors
The Equality Advisory Support Service helpline: 0808 800 0082.
Question five: how to navigate moving house when visually impaired; what are the top tips and tricks?
Recommendations: Rightmove is relatively accessible and a good place to look online or via its app.
Register with several local estate agents in the area you want to move to.
In relation to any property, consider the location of safe crossings, bus stops and other public transport.
Find out where your nearest shops, pubs, restaurants and parks are..
When viewing a property, always check out the utilities are set up so that should you move in, you are not left without heat, lighting or other essentials.
Check the water pressure by turning on taps, shower etc.
Be tactile and explore your environment in a way that works best for you.
Check what parking is allocated and any regulations, restrictions or costs associated with it.
Depending on how much You are able to spend, some removal firms will pack your belongings for you; if doing the packing yourself, ensure that every box is labelled in an accessible way..
Question six: where is the access desk at Heathrow?
Recommendations: In terminal four, the assistance desk is located Before security departures: Check-in Zone B, next to Excess Baggage
At least 48 hours before leaving home, let your airline, tour operator or travel agent know that you will require assistance.
Please see below Heathrow assistance guides:
Departures guide
Assistance for departing passengers https://www.heathrow.com/at-the-airport/assistance-and-accessibility/assistance-departure-guide
Question seven: after a flood, I was refused a room at a local Travelodge due to my sight loss; is this legal?
Recommendations: Travelodge says it aims to be welcoming and accessible to all guests, including those with disabilities. However, there are several reports online from guests saying that they were refused rooms or treated poorly at Travelodge hotels due to their disability.
The Equality Act 2010 makes it illegal to discriminate against customers with disabilities.
Travelodge has invested in improving its facilities and services to make them more accessible.
Accessible rooms are intended for people who need special accommodations, such as wider doors, grab bars, and roll-in showers.
Firstly, complain in writing to the manager outlining your experience. A full list of Travelodge hotels can be found here https://www.travelodge.co.uk/
Secondly, consider contacting Disability Positive, an organisation engaged bye Travelodge to improve its customer experience. Their phone number is: 01606 331 853 and their website is https://disabilitypositive.org/
Question nine: • how to overcome the challenges in meetings and other social situations where you can’t recognizing facial expressions and body language in group conversations.
recommendations: Everyone emphasised the importance of advocating for oneself and not feeling embarrassed about asking for help.
Simple steps such as all participants introducing themselves and in a meeting, saying their name before they speak are a great help in larger groups. In social situations, ask whoever you’re with to let you know if they walk away so that you’re not left talking to fresh air! This link has an article on this subjecthttps://www.reddit.com/r/Blind/comments/1cbgf7v/collaborating_with_a_blind_colleague_meeting/#main-content Other recommendations:
Attend Eye Matter’s “Living Well With Sight Loss” course. Please email Suzie to be added to the list for the Next six week course due to start in May 2025.
How to get WhatsApp on iPad https://www.macworld.com/article/668638/how-to-get-whatsapp-on-ipad.html
Top apps as recommended by Eye Matter members:
Seeing AI. https://www.seeingai.com/
PiccyBot https://apps.apple.com/us/app/piccybot/id6476859317
Be My Eyes connects blind and low-vision users who want sighted assistance with volunteers and companies anywhere in the world, through live video and artificial intelligence. Available on various platforms including Meta classes.
Report guide dog refusal through the Guide Dogs app https://apps.apple.com/gb/app/guide-dogs/id1625284393
If you own your own home and parking space but don’t have a car, consider using it to make some money. This article from MoneySavingExpert has more information https://www.moneysavingexpert.com/shopping/cheap-parking-rental/
NB this is not suitable for anyone renting from a private landlord, local authority or housing association.
Disabled parking bays near your home
Local authorities can install a disabled parking bay outside your home if you meet certain criteria and have a valid blue badge. You can apply for a bay through your local council’s website https://www.gov.uk/find-local-council
Superdrug seems to be making a real effort to be more accessible; the staff wear bright pink so that they are easily identifiable and some stores have magnifiers freely available to help shoppers. It feels like they are making a real effort to be more accessible and inclusive. To read more about the in store and online steps Superdrug is taking please visit this link https://www.citymaas.io/post/enhancing-access-for-all-superdrug-s-new-partnership-with-citymaas-setting-a-new-standard-for-web
VIPs often aren’t aware of the location of a particular shop so it is worth doing your homework before heading to a large shopping centre such as Brent Cross; most stores and centres will have an online store locator or please ask when you’re there in person!
London is currently in the middle of a two year trial of bikes by company such as Lime. If you want to report obstructive or abandoned bikes, you need to scan the QR code on the bike or be able to clearly identify the location of the bike you’re reporting.
Please telephone: 0800 808 5223
Please join us for our next Bounce on Wednesday, 12th February
13 November 2024
Question one: how to invert a white web link on a white page so that it stands out?
Recommendations: if using iPhone use the rotor and select links. This will find every link on a document or Web page.
Also, visit Settings/Accesibility/display and text to ensure that your screen is optimised for your needs. Lots of options to enable high contrast, invert colours and more.
Question two: advice using bank apps please!
Recommendations: first direct has been a good experience for some members, including some HSBC branches which have talking cash machines. More information can be found here https://www.firstdirect.com/accessibility/visually-impaired/
alternatively, HSBC will support customers to use online banking, provide templates and more https://www.hsbc.co.uk/accessibility/visually-impaired/
Other banks including Barclays offer support including video banking https://www.barclays.co.uk/accessibility/sight/
Question three: occasionally experiencing problems with RNIB EasyReader help?
Recommendations: the EasyReader app is providers by Dolphin
https://yourdolphin.com/support/video?id=1563&transcript=1 service
If you are new to RNIB reading services please click here for more details https://readingservices.rnib.org.uk
Or call the RNIB helpline on 03031239999.
Question four: penfriend magnetic labels are very small and fiddly how are others managing?
Recommendations: always place the pen friend label in the same place so you know where to look for it e.g. always top right on a book. It might be helpful to put a bump on next to it as well.
Question five: international travel as a solo VIP?
Recommendations: Many countries have laws prohibiting discrimination against disabled travellers. There are companies such as travel eyes specifically set up to support VIP travel https://www.traveleyes-international.com/blind-travellers/.
If planning to travel in the USA, the following link has useful information https://aphconnectcenter.org/visionaware/living-with-blindness-or-low-vision/getting-around/transportation/traveling-on-trains-and-buses/
Theme parks in the US offer a comprehensive access schemes e.g. 6 flags and Magic Mountain https://www.sixflags.com/magicmountain/plan-your-visit/accessibility
RNIB has some useful information regarding holidaying as a VIP at this link: https://www.rnib.org.uk/living-with-sight-loss/community-connection-and-wellbeing/leisure/holidays/
Other recommendations:
Merlin ID is a free app that helps to recognise birds and their songs. it has recently been upgraded boosting its accuracy. It now identifies 6,900 different species.
Using Photo ID is easy: take a photo of a bird, tell the Merlin app when and where you saw it and the app will suggest what species are shown in the photo.
The latest iOS 18.1 update is available for most people to use but the new AI features called “Apple Intelligence” are only on the
most recent iPhones and other newer devices e.g. the 15 Pro, 15 Pro, Max, and the 16 series for now
It has functions like being able to swipe down opening your control panel and on the very top right is a power button and when you tap on that it will open up a turn off my phone button so you no longer have to press the right button and the volume key to invoke the power down button, which also includes the emergency call Button/sometimes causes a problem if pushed thus calling emergency services
There are many many more features to play around with so if you are adventurous go and have a try! If you do have a 15 pro series and later the new recognition strain/4 finger triple tap will open a screen that has a people, text, furniture, door, Scene buttons, which you have to toggle on. Caution, make sure you turn this function off after using as it is a real drain on the battery! https://www.silicon.co.uk/ai/apple-ai-update-586166
9th October 2024 via Zoom
Question 1. What have other members heard about the “Eye Care Support Pathway”?
answer and recommendations: Several Eye Matter members were involved and also attended the launch in Birmingham. To read more about the pathway, please visit these links from the Thomas Pocklington Trust: https://www.pocklington.org.uk/news/new-eye-care-support-pathway-launched/
And RNIB https://www.rnib.org.uk/your-eyes/the-eye-care-support-pathway/
Question. 2. Would other members advise booking assistance in advance of getting a mainline train to somewhere like Rugby
Recommendations The consensus was that it was always best to book rather than leaving anything to chance. Great to remove stress and worry from any journey, especially if going outside your usual area.
Download the Passenger Assist app: https://passengerassistance.com/
You can also call or text National Rail Enquiries to arrange assistance
call 0800 0223720
text 60083
Transport for London offers an excellent “Turn Up and Go” service on all trains and tubes.
Question 3. When using “P.I. A.I.” how to prevent other apps interrupting?
Recommendations: to prevent a conflict where one app interrupts another, there are several options.
Simply asking Siri to turn on “Do Not Disturb”, will prevent interruptions from calls, messages etc. just remember to turn it off again so that people can contact you when you are available!
You can also manage your notifications by going to “Settings/Focus”. This is a great way to customise everything you are notified about, how and when.
Other recommendations:
1. KNFB Reader
Developed by the National Federation of the Blind and Sensotec NV, KNFB Reader is currently available for iOS, Android, and Windows 10 devices. It is not cheap at£99.99.
For more information please visit this link: https://nfb.org/programs-services/knfb-reader
2. Bone conducting Bluetooth headphones which allow the wearer to hear what’s going on around them as well as listening to their device are well worth trying. Several members said how useful they were when navigating out and about as they made it possible to listen to directions from Google Maps, Soundscape or similar apps whilst also being able to hear the traffic, other people and more They also worked well when typing whilst listening to a meeting. An example which starts at about £80 is: “SHOKZ OpenMove Wireless Headphones”. These are widely available at retailers including Amazon, Argos etc.
3. Norfolk is a nice place to live and has lots of services available to its visually impaired community😁
4. Sign up to the National Theatre mailing list, it has a great Access programme, NT Live, NT at home and much more: https://www.nationaltheatre.org.uk/your-visit/access/
5. Sign up to the “VocalEyes” mailing list; it is a great resource with lots of opportunities, tips and what’s on across the UK that is audio described: https://vocaleyes.co.uk
6. All “Uber Eats” customers can take advantage of Uber fresh Mondays where fresh fruit and vegetables are 50% off from selected retailers in your local area.
7. There is a tech selector on the Guide Dogs website is a useful resource: https://www.guidedogs.org.uk/getting-support/information-and-advice/how-can-technology-help-me/tech-selector/?_gl=1*1bdh0al*_up*MQ..&gclid=Cj0KCQjwj4K5BhDYARIsAD1Ly2oTbnYVPithcZmdVCHUtBUmpsXQFXbwyq7bCFUUxOII2HQX-BVyCpMaAoMaEALw_wcB&gclsrc=aw.ds&gbraid=0AAAAAD20XPG-tdh9D5hgGKQyBZS1jJdsa
Comments and tips to:
Eye Matter does not recommend any goods or services mentioned above. The notes above are via contributions made by our members and meeting attendees. These suggestions are guidelines only and should be taken as such. Individuals are responsible for acting on any of the above recommendations and notes and Eye Matter is not responsible for any consequences incurred due to any individual acting on any of these suggestions and recommendations. Please seek further advice as deemed necessary. Eye Matter is a registered charity. Charity number 1202241.
11th September 2024 via Zoom
Question 1. Is there an easy way to tell different coloured towels apart e.g. if towels in different parts of the house are different colours?
Recommendations: penfriend and accompanying laundry labels may be one solution otherwise low Tech options include using safety pins on the labels of one set of towels or cutting the corners off the labels so that it’s easy to differentiate between them by Touch.
This also works for other items including bedding. Alternatively, by everything in the same colour so that everything always matches.
There is also an app called colour ID which is very useful when trying to recognise colours.
It is available on both android and the Apple App Store: https://apps.apple.com/gb/app/color-id-identify-colors/id6498862987
Question 2. when typing using VoiceOver, how to change the typing style/input style?
Recommendations: To try different typing options, go to Settings/Accessibility/VoiceOver/Typing to pick the one that works for you.
Question 3. How easy is the Uber app to use with VoiceOver?
Recommendations: most competent voice over users find the Uber app extremely easy to navigate. It allows VIPs to book single trips, trips with several stops/pick ups and also says in advance how much any journey will cost.
It also has several safety features built-in so that you can share your location with a nominated person, message the driver to tell them any specific requirements ahead of them picking you up and also you can call the driver should you need to speak to them directly.
The app also tells you the name of your driver and the colour, make and registration number of your vehicle in advance.
At the end of each trip, you also have the opportunity to rate and review the driver, the car and the journey as a hole.
Question 4. When would people recommend installing a software update on their phone?
Recommendations: the consensus is to wait a few days as if there are any issues, they will be shared across the VI community very quickly. It is best to doublecheck and also it is well worth listening to Podcasts such as Double Tap: https://podcasts.apple.com/gb/podcast/double-tap/id1309267346?i=1000669838718
Question 5. Are the British Wireless Fund still giving away Echo devices?
Recommendations: yes, according to their website. https://blind.org.uk/referrals/
For more information contact sarah@blind.org.uk or phone 01622754757
Question 6. How are others managing the challenges and dangers associated with so-called “floating bus stops”?
The Department for Transport says schemes should be accessible to all.
The National Federation of the Blind UK (NFB), produced a petition which was signed by more than 280 organisations. The petition was handed into Downing Street recently.
Transport for London has installed 160 bypass cycle lanes/floating bus stops across the capital but this is a nationwide issue with campaigners in towns and cities across the UK raising similar concerns.
For more information about this, please visit: https://www.visionary.org.uk/latest/still-time-to-support-the-nfbuks-petition-on-safety-and-accessibility-at-bus-stops-in-cycle-lanes/
Question 7. What apps are people using to navigate; especially if still using Soundscape?
Recommendations: voice vista https://www.applevis.com/apps/ios/navigation/voicevista
Other recommendations: PI AI is a great app although not 100% yet; it gave Duff train information for a journey that had never existed! https://pi.ai/onboarding
AppleVis has found a new home with Be My Eyes! To read more about this, please visit: https://tech.eu/2024/08/29/applevis-finds-new-home-with-be-my-eyes-a-win-for-blind-and-low-vision-tech-users/
Question 8. Recommendation for help with sleeping
Recommendation: Sleep Story by Stephen fry
Comments and tips to:
Eye Matter does not recommend any goods or services mentioned above. The notes above are via contributions made by our members and meeting attendees. These suggestions are guidelines only and should be taken as such. Individuals are responsible for acting on any of the above recommendations and notes and Eye Matter is not responsible for any consequences incurred due to any individual acting on any of these suggestions and recommendations. Please seek further advice as deemed necessary.
Eye Matter is a registered charity. Charity number 1202241.
10th July 2024
Question 1. How do other members keep a diary or journal of their day?
Recommendations: there were various suggestions including using Voice Memos, keeping an email thread to yourself but everyone was delighted to learn about Apple’s in-built “Journal” app Which was launched in 2023.
for more information please visit this link: https://www.apple.com/uk/newsroom/2023/12/apple-launches-journal-app-a-new-app-for-reflecting-on-everyday-moments/
Alternatively, just say “Siri launch Journal app”, to activate it.
question 2. How is it best to support someone with glaucoma?
Recommendations: speak to glaucoma UK https://glaucoma.uk/
Contact RNIB advisory service https://www.rnib.org.uk/sightline-directory/organisations/rnib-uk-sight-loss-advice-service-2425763e-96fe-4146-909c-c260df661b83/ Anti-glare glasses, using preservative free eyedrops if any reaction to the preservative and looking after general well-being e.g. mental and physical health.
Other recommendations: Use Visual Look Up to identify objects in your photos and videos on iPhone
With Visual Look Up, you can identify and learn about popular landmarks, plants, pets, and more
that appear in your photos and videos in the Photos app . Visual Look Up can also identify food in a photo and suggest related recipes.
https://support.apple.com/en-my/guide/iphone/iph21c29a1cf/ios
Don’t forget that a simple adaptation such as a rubber band or piece of tape can help differentiate between bottles in the kitchen or bathroom.
The British wireless fund are giving away free Alexa and Echo devices to visually impaired people! For more information please visit https://blind.org.uk/echo-dot/
Oko navigation app expected to be released in the UK January 2025. To help a visually impaired friend, three Antwerp AI engineers developed the free app OKO. A mobile ticker which makes navigating through traffic safer for blind and visually impaired people with iPhones.
Ray-Ban Meta Review and Comparison to Bose Frames
RNIB has information about smart glasses and wearable technology on this link. https://www.rnib.org.uk/living-with-sight-loss/assistive-aids-and-technology/wearable-technology-smart-glasses-and-head-mounted-cameras/
Driving experiences for visually impaired people available at Speed of Sight
Alternatives to in ear headphones that allow for greater awareness of surroundings are bone conducting headsets like these
https://store.humanware.com/heu/aftershokz-openmove.html
12th June 2024
Question 1: How to easily save events from Gmail into an iPhone calendar?
Recommendations: there was discussion about whether Google was compatible with iPhone to help facilitate this. After researching options online, it appears that by adjusting settings for Gmail and calendar this should be possible Please visit the following link for more information https://support.google.com/calendar/answer/6084018?hl=en&co=GENIE.Platform=iOS
However, if issues persist, contact Apple Accesibility support on
- 0800 048 0754
Question 2: Are there any accessible battery packs on the market because it is otherwise impossible for VIPs to know whether a pack has charge or not?
Recommendations: Tira Technologies has launched the ENER
GRID https://tairatech.com/products/energrid-power-bank/
Its drawback is that it has a hefty price tag at the moment compared to other power banks.
Other suggestions were ensuring that existing battery packs were always kept well charged and also investigating which phone has the best battery life for your needs.
if members are in the UK and need to find a charging point,a very useful recommendation was that BT is turning phone boxes into Street Hubs with free WiFi and phone chargers
They offer free UK landline and mobile calls and 999 calls at the touch of a button.
London buses and many trains also have USB charging points.NB use any of these public charging points with caution until more is known about their security to prevent your Devices or data being vulnerable when plugged into an unfamiliar power source. more information can be found in this article
https://www.telecoms.com/5g-6g/bt-plans-to-upgrade-more-phone-boxes-into-street-hubs
Question 3: Has there been any more news about Celeste glasses?
Recommendation there was little to update members about since last month’s discussion and the drawbacks of a high price tag and slow reactive speed are still proving somewhat problematic.
Question 4: how best to set up online banking when visually impaired?
recommendations: start by visiting a bank to set up the account required then ask bank staff to explain how their online banking system works. many banks have made online banking more accessible requiring Face ID or a passcode instead of a separate keypad to login.
Other recommendations:
- New app Piccy Bot (pronounce pixie bot), is available on Apple and android and offers descriptions of videos and photos. There is a subscription or a free trial available. For a review, please visit the link below
- UEFA have free audio described commentary for every game in this summers Euro. Please visits https://www.uefa.com/euro2024/news/028e-1b134bf35ecd-ce6726f5b59c-1000–audio-descriptive-commentary-available-for-fans-at-every-/
- Swimmers may wish to investigate the “We Swim Club” https://weswim.club/
- “your comprehensive guide to accessibility for iphone and ipad” by Shelly Brisbane
8th May 2024
Question 1. How do VIPs know when they’re washing machine has finished its cycle?
Recommendations: washing machine doors will not open until the cycle is complete. Set a timer on your iPhone for the expected length of a particular cycle. bump ons help differentiate between different cycles.
Question 2. Is there an accessible dictaphone?
Recommendations: use Voice Memos on iPhone which comes as standard and is easy to navigate using VoiceOver. Android similarly has a voice recorder app that works in much the same way.
Voice Memos will appear in the order they are recorded stating the date, time and length of recording. They can easily be renamed for ease of reference.
https://insider.iphonelife.com/member-content/tips-results?title=Voice+Memos&tid_1=All
Question 3. what do people suggest if dial a ride fails to turn up and there are replacement bus services and other barriers to taking public transport?
Recommendations: book Dial-a-Ride as early as possible i.e. two weeks in advance of the journey.
contact Tfl to get help from their travel mentoring scheme:
Email travelmentor@tfl.gov.uk or call 020 3054 4361.
If your journey is only on the DLR or only on the Elizabeth line you may prefer to use Travel Ambassadors who offer advice on those specific networks and can accompany you on bespoke journeys.
To book an appointment, email:
DLR: ambassadors@keolisameydlr.co.uk
Elizabeth line: ambassadors.team@mtrel.co.uk
Contact your sensory impairment team to discuss mobility training and to find out how taxi card allowance is administered within your borough.
also, ask if you might be eligible for additional support and/or a support worker.
Depending on your destination, is there a volunteer who can help by giving you a lift or is there someone else coming from a similar direction that you can share a taxi with?
Question 4. How do VIPs manage the amount of milk they are adding into a cup? Recommendations: liquid level indicators are great for larger volumes but perhaps an optic or similar could work. these work for plastic milk bottles:
Question 5. How do VIPs cut their toenails?
Recommendations: your GP can refer you for free podiatry if you have certain health conditions including diabetes. As a VIP it is worth asking your GP about this so that your nails and feet are cared for safely and correctly.
Local nail salons are also a good and cost-effective option.
Question 6: Why is my Safari which is set to Google showing me US sites rather than UK; I have all my settings set to say that I am in the UK?
Recommendations: perhaps try another search engine, put UK in the search bar, double check all settings to ensure you are sharing your exact location.
Other recommendations:
- Transport for London has launched a six-month trial called Access DLR to help make journeys on the DLR more accessible.
This pre-booked assistance is available seven days a week, between 07:00 and 19:00 each day for anyone aged 18 and over.
Access DLR is for anyone who needs support to travel. You will be met by a member of staff at the DLR station of your choice and accompanied until you reach the final DLR station on your journey.
Assistance can be booked online or by phone on 08082 81 66 55.
This is initially being run as a trial until November 2024. Every station on the DLR has step-free access.
- Honda has launched the Honda Scenic Audio Which is the world’s first AI-powered accessibility app to enhance journeys in vehicles for visually impaired passengers https://mobilemarketingmagazine.com/honda-ai-trip/.
- Regarding Celeste glasses, https://www.seleste.co/ thesuggestion is still to wait a little while, unless willing to use them for home use or assistance out on the road as they do take some time to react or to let you know what you’re looking at but their sleekness and simplicity of design are plus points. Forum/assistive-technology/seleste-glasses
https://www.applevis.com/search
- Be My Eyes Accessibility with GPT-4o is currently being tested.
Follow Andy’s adventures around London with OpenAI’s new GPT-4o model, as tested by Andy from Be My Eyes.
Learn more on how Andy uses GPT-4o to get around London
10th April 2024
Question 1. What Radio has tactile buttons and allows several stations to be preset for easy navigation? it is sometimes easier to press buttons than use a smart phone or smart speaker.
recommendations: Roberts make some tactile/accessible devices; Their website is https://www.robertsradio.com/en-gb/support/quickstart-guides Roberts’ telephone number is: 03330 142505
Email: hello@robertsradio.com
Also worth contacting the British Wireless Fund https://blind.org.uk/
Their telephone number is:01622 754757
RNIB offers a couple of options https://shop.rnib.org.uk/technology/tv-and-audio/radios
Pure radio is not updating anymore.
Question 2. on an iPhone, the two-finger swipe down gesture still not working. Both Apple and RNIB TFL team were unable to resolve The issue.
Recommendations: be very precise with where and how you swipe. Touch the screen with one finger then swipe may work better.
it appears as if the fix will be some way off as yet. someone has tried a full screen replacement Which has helped somewhat. Members report that their phones need to be laid flat for this gesture to work.
Question 3. Voice Dream Reader is moving to a subscription model as it has been sold. Are there any free alternatives?
Recommendations: There has Recently been some great news with regards to this; the company have just announced that due to overwhelming feedback they have reversed this decision. This was announced on 6 April 2024. To read the full statement, please click this link https://www.voicedream.com/subscription-pricing-update/
Some members also use “Seeing AI” to read PDFs. to do this, click “share “and scroll down the list of options until you reach “recognise with Seeing AI”.
android has a similar offering called “Natural Reader” https://www.naturalreaders.com/online/
Question 4. Which subscription services have the most audio described programmes?
recommendations: BBC iPlayer A.D. can be filtered by alphabetically, featured and most recent. To view, please visit this link https://www.bbc.co.uk/iplayer/categories/audio-described/a-z
since 2015, Netflix has developed its audio description project which has worked to increase A.D. availability. To view, more about Netflix A.D. provision, please visit https://help.netflix.com/en/node/25079
ITV has audio description on many current programs and a substantial AD library of past series. For more information, please visit https://support.itv.com/en_us/itvx-accessibility-guidance-r1mQ9uGLi
Audio vault is a brilliant, free soundtrack only website for VIPs. Please visit https://audiovault.net/
Freeview Audio Description TV Schedule is available here
https://www.tvhelp.org.uk/audes/schedule.php
Question 5. Can anyone suggest what has created holes in bags of flour and rice in a cupboard? No vermin have been found (slugs, mice, rats). It’s a mystery!
Recommendations: put all perishable items into airtight storage containers.
Other Top tips and recommendations:
- To avoid food waste, divide food before cooking e.g. cut a frozen pizza in half. A Simple but very useful idea!
- London Sight Loss Councils are pleased that companies such as Ethos Farm are providing visual awareness training at shopping centres including Battersea Power Station and Westfield.
- You can edit your iPhone email signature so that it is not the standard “sent from my iPhone”. To do this, follow these steps: Go to Settings/ Mail, then tap Signature (below Composing).
Tap the text field, then edit your signature. NB You can only use text in your Mail signatures, or you can leave it blank.
Tip: If you have more than one email account, tap Per Account to set a different signature for each account.
- Thameslink are running trials of the Aira – visual interpreting app at some of it stations. They also have a free Travel Support Card. For more details, please visit https://www.thameslinkrailway.com/travel-information/travel-help/assisted-travel/support-whilst-travelling
13th March 2024
Question 1: Why when forwarding spam texts/calls to 7726 does Smartie provider say that this service is not supported?
Recommendations: it is possible that the provider is mistaking the number for a premium rate number? Suggest registering mobile numbers with The telephone preference service https://www.tpsonline.org.uk/register which works for both landlines and mobiles. Also worth being aware of the national cyber security service and it’s recommendations https://www.ncsc.gov.uk/section/information-for/individuals-families#main
Contact Smartie https://smarty.co.uk/contact
Question 2. : Do people find the Passenger Assist app helpful?
Recommendations: very positive feedback from using the Passenger Assist app and booking assistance ahead of train journeys.
How to book Passenger Assist
call 0800 0223720
text 60083
South Western Railway assisted travel service: (080) 528-2100
Several companies offer a turn up and go service.
Apply for a Disabled Persons Railcard https://secure.railcard.co.uk/purchase/disabled-persons/?opref=buynow&_ga=2.233427742.1419447610.1710850925-233363521.1710850821 or HM Veterans card if eligible https://www.gov.uk/veteran-card
Question 3: Is there a VI ramblers group?
Recommendations: contact the London Blind Ramblers Association https://londonblindramblers.org.uk/
Armchair ramblers may enjoy listening to “Ramblings” with Clair Boulding https://www.bbc.co.uk/programmes/b006xrr2
Question 4: Has anyone used or heard feedback about the Ellie dating app for disabled people?
Answer: no one present has yet use the app. There are some reviews online which may be helpful however.
Question 5: What are peoples thoughts about smart glasses sold in Canada with a central camera Celeste glasses are Leased rather than owned. Is this cost effective?
Recommendations: Scott can check this amongst Canadian CIPA. Send registered post just in case there is a problem.
The company was having problems with the technology 12 months ago.
Shipping in March2024.
Payment would be in Canadian dollars which would be a bonus.
Local Lions clubs may offer individual funding for them
Question 6: What do you do if a tube or train station has no staff to offer assistance?
Recommendations: familiarise yourself with the location of the help points in your local station.
Always report a shortage of staff to TFL https://tfl.gov.uk/help-and-contact/contact-us-about-tube-and-rail-staff
Question 7: How to learn Touch typing as a visually impaired person?
Recommendations: contact local sensory impairment team and site loss organisation as they may offer courses for Epping try Support for Sight https://www.support4sight.org.uk/
Davinder Khalor, technology trainer at RNIB’s Tech For Life recommended the following programs; Doorways Online https://www.doorwayonline.org.uk/activities/text-type/
and AZABIT http://www.azabat.co.uk/typing.html 03031239999
Adding bump ons to your keyboard can also help navigate and learn more easily.
Question 8: How do I share my address and location effectively with Uber drivers and deliveries? is it possible to share exact location and will the app remember for next time?
Recommendations: this is a common problem where maps are not always accurate. advice is to message the driver with as much detail about your location as possible.
You can always contact Uber support.
Uber support phone number is +44 08081897190. You can also call the support line via your Uber app: Tap the ‘Help’ button in the menu. Tap ‘Call Support’ to be connected. If there is an error in how Uber has recorded your address, this can be reported here https://help.uber.com/driving-and-delivering/article/report-a-map-error?nodeId=78264c88-f5ac-4a0c-aef2-32c49262baf3
Question 9: What is the difference between zooming and expanding on an iPhone?
Recommendations: ensure that your accessibility settings are adjusted as necessary for your vision. Once you require magnification of more than 14 times it is probably time to move across to voice over.
Question 10: Why has turning off badges notifications affected my contacts layout?
Recommendations: to resolve this go to Settings grouping select do not group
other recommendations: Sightline is based in the north-west but covers England https://www.sightline.org.uk/
Suzie has signed Eye Matter up to the Easy Fundraising app. More information will follow in due course.
Members still experiencing a plethora of issues when trying to use taxi card.
En vision AI app has the same functionality as the glasses so well worth trying.
Navilens also getting good reviews.
Medequipt (panic alarms) can be contacted by phone on 020 8709 7050
Back2basix Research on AD for Dance
14 February 2024
Question 1: With a second mobile phone and number that seems to be costing a lot. What would other members recommend recommendations: speak to current provider and see if they can offer a better deal. Be willing to leave them if they won’t and tell them so! Explore whether a SIM only option would be better. Unifying broadband and mobile phone providers may be a good option. many companies offer both or are connected e.g. BT owns EE. shop around. in almost all cases, mobile numbers will remain unchanged.
question 2: Are there typing speed tests suitable for visually impaired people?
Recommendations: extensive searching of the Internet has not produced any free audio/accessible WPM tests. Eye Matter has therefore shared the same question with the RNIB and are awaiting a reply. In the interim, some VIPs find that adding “bump ons “to the letters F and J on a keyboard gives better tactile feedback. There are courses/resources sold by companies such as “sight and Sound”.
Question 3: Apple Voice Over seems to have an issue using two finger swipe down from the top to read screen, can anyone help please?
Recommendations: this is a worldwide problem that Apple are aware of and are working to resolve. Ensure that phones are updated to the latest software and hopefully there will be a bug fix before too long. NB every time users contact Apple accessibility support be sure to ask for a reference number to refer back to.
question 4: How do Jaws users activate OCR to enable easy reading of PDF documents?
Recommendations: to activate Optical Character Recognition (OCR), when using Jaws, press the “insert “and “space bar “keys at the same time. Then press the letter “O” Jaws will then say that OCR is on. https://www.accessiblecomputer.co.uk/how-to-perform-ocr-with-jaws-audio-demonstration/
Question 5: How do members get fabric softener into a washing machine drawer accurately?
Recommendations: using a funnel, decant the fabric softener into a pump action dispenser of a size that suits your needs. they are available in all sizes but 1 L and larger are most useful. Amazon has this 2.5 L option Amazon Soap Dispenser
Question 6: Apple pro vision glasses still have a very high price point as do the Envision and ORCAM glasses. Some residual vision is needed for these products. What are people’s thoughts?
Recommendations: the sky-high price tag is still a barrier. In addition, iPhones and other camera technology coming on leaps and bounds so glasses such as these may have limited use until they are more affordable. RNIB have some that members can try if interested.
Question 7: How to delete spam calendar entries on an iPhone?
Recommendations: ensure that there are no calendars that are unfamiliar in calendar list. Clear junk email folder as iPhones can see junk messages and confuse them for legitimate calendar entries.
Other recommendations: Microsoft 365 has the option to dictate into it as long as your computer/laptop has a microphone https://support.microsoft.com/en-gb/office/dictate-your-documents-in-word-3876e05f-3fcc-418f-b8ab-db7ce0d11d3c
Articles for the Blind, free postal scheme: https://www.rnib.org.uk/living-with-sight-loss/money-and-benefits/free-postal-service-articles-for-the-blind-scheme/
RNIB is a supplier or find out more about this company based in Montréal: by visiting their website https://ambutech.com/
Wednesday, 10th January 2024
Question 1. Dial-a-Ride app error message sporadically logs the user out; what do people suggest?
Recommendations: Try closing the app and ensure the app and phone are both up to date. It might be crashing when demand is high?
most people find that calling Dial-a-Ride
on the day they need it to double check their booking is confirmed is helpful as the service can be unreliable.
Question 2. Help needed to fix a faulty laptop it is showing a blue screen and error message “auto repair “. is there an alternative to sending the laptop away to Hewlett-Packard? This doesn’t seem a great option when so much personal information is stored on it.
Recommendations contact Microsoft via Seeing AI who may be able to advise. Contact Hewlett-Packard to discuss other options https://www.hp.com/gb-en/shop/offer.aspx?p=contact-hp-store. Do an online search in your area as there may be a local I.T. shop who can help and the ideal is to have any repair done in front of the owner. Try calling “Ability Net”who may be able to advise. Their phone number is: 0300 180 0028
There are other repair services advertised online which may be worth investigating and getting a quote from.
Question 3. How do members find and activate the Eye Matter Zoom link in Whats App?
Recommendations: Zoom history should show previous meetings. Create a WhatsApp chat with yourself then cut and paste the link into there. this chat can also be pinned to the top of your WhatsApp chat list so that you can easily find it. sometimes, WhatsApp messages need to be “active” to easily interact with any content. also consider using the rotor to find links. many members refer back to the weekly events email and access the link there.
Question 4. When creating content on TikTok, after selecting a filter, how do you go back to your initial content? There are several VI TikTok creators across the world.
recommendation: visit the following link as a starting point https://support.tiktok.com/en/using-tiktok/creating-videos/effects
Question 5. Travel insurance has gone up with Barclays, what are other members using for Insurance?
Recommendations: Insurance prices have risen across-the-board. Shop around, look at other banks, members are happy with deals from, but not exclusively Monzo andHSBC. Single trip cover can be very affordable but good insurance from a bank can also cover phones, household insurance as well as travel. The Martin Lewis “Money Saving Expert” website and email are well worth browsing https://www.moneysavingexpert.com/latesttip/.
Be conscious that health conditions may add more onto your insurance premium.
Question 6. Which phone is best for visually impaired people? Recommendations: most VIPs favour an iPhone which has superb Accesibility but android also has talk back which many manage well with. The important thing is to find good training either through Eye Matter, RNIB’s Tech For Life team, local site loss organisations, local sensory impairment teams or by visiting an Apple Store in person.
Alternatively, call apple’s Accesibility helpline on 0800 048 0754
Question 7. What is the Taxicard app called?
recommendations: the app is called “Just Taxicard” https://apps.apple.com/gb/app/taxicard-booking-app/id1143432097. Members advise calling the same day however as pre-booking has a poor rate of turning up!
Other recommendations: Soundscape https://apps.apple.com/gb/app/soundscape/id6459021379 has been updated. Be My Eyes https://apps.apple.com/gb/app/be-my-eyes/id905177575 has a new feature which allows the user to set up friends and close contacts instead of using volunteers from around the world.
New iPhones(14 pro max upwards) can use “Dynamic Island”.
13th December 2023
Question one: how do VI travellers navigate planes (and other forms of long distance transport) as every plane or train is differently arranged and Therefore unfamiliar. Toilets etc. can be difficult to navigate.
recommendations: every VI traveller, especially if they have booked assistance has the right to ask to be shown where everything they need is located. Well trained and welcoming staff should be more than happy to assist. don’t be embarrassed about asking for help, it is one of the many jobs the staff are there for!
Question two: the “Dial-a-Ride” app is easy to use, but there is not a place to add additional requirements e.g. mobility aids?
Recommendations: leave a review on the App Store with regards to this and/or contact Dial-a-Ride to Feed this back to them directly. Their contact details can be found in this link https://tfl.gov.uk/modes/dial-a-ride/
Question three: in a restaurant, how do you attract the waiters attention if you are totally blind?
Recommendations: methods vary amongst members with some being comfortable to raise their hand or say “excuse me “”if they can hear a member of staff close by. Other suggestions were to speak to the waiter upon arrival and agree a discrete sign e.g. moving something to a particular place on your table to indicate that you need help or wish to order something else.
Question four: what tips do members have four keeping safe within the home?
Recommendations: Some members have attended a fire and carbon monoxide awareness seminar. VIPs may be eligible for a Home Safety Visit from their local fire brigade. if you are in London, these can be booked by calling: 0800 028 4428 or by visiting https://www.london-fire.gov.uk/safety/the-home/book-a-home-fire-safety-visit/
In other parts of the UK, please contact your local fire service.
NB Carbon monoxide detectors Should be purchased from reputable DIY stores or supermarkets. The LFB advice is to buy alarms that have been certified to British Standard EN50291 and have the British or European approval mark, such as the Kite Mark.
if you are at risk of falls, Age UK has several different options that can be worn around your neck or wrist https://www.ageuk.org.uk/products/mobility-and-independence-at-home/personal-alarms/
Question five: what tips do members have for visually impaired video content creators? It is sometimes difficult to know whether you are facing the right way , whether you’re face/head are centred etc.?
Recommendations: members suggested that a landscape view may be easier to work within and that keeping the camera in a fixed position would help.
Top tip: view “The Blind Life” channel at https://youtu.be/oN8Kw7yiGYU
This channel also has lots for android users so it is well worth taking a look.
Recommendation for iPhone users adjusting to the absence of a home button: if you are having problems using Face ID: ask Siri to turn the screen to full brightness to allow Face ID to “see “your face better. Having the screen curtain on limits this feature, so turn screen curtain off when you are not using it. also, in “Settings”, turn off “require attention for Face ID” .More details are available at this link https://support.apple.com/en-gb/guide/iphone/iph646624222/ios
Tactile braille screen protectors are available for iPhones. These may be these may be a great help to visually impaired people getting used to a phone before transitioning fully to VoiceOver. To view please visit this link https://www.speeddots.com/products/tactile-screen-protector-for-iphone
Tactile screen protector – iPhone SE2022, SE2020, 8, 7, 6S, 6
RNIB has a device called “In My Pocket”. This is an accessible, easy to use device that is ready to work straight out of its box. For more details call the RNIB helpline: 03031239999 or visit this link https://shop.rnib.org.uk/in-your-pocket-90293
In November’s Bounce , we discussed the work of the “Lions” an and that they may be able to offer practical or financial support to visually impaired people in their community. To contact your local Lions, please visit this link https://www.lionsclubs.org/en/start-our-approach/club-locator
Bounce will be back in 2024!
8 November 2023
A well-attended meeting with initial discussions focusing on some of the exhibits that members had tried whilst at “Sight Village” (Kensington Town Hall, 7 November 2023). .
1 In Vision glasses: only advantage seemed to be that they are hands free. Otherwise, initial impressions were that they’re cluncky and have a substantial price point https://www.sightandsound.co.uk/product/envision-glasses-read-edition/
2 Orcam has similar features and a high price point. https://shop.rnib.org.uk/orcam-myeye-2-wearable-assistive-technology
NB Google has not continued to develop it’s “Google Smart Glasses”.
Recommendations: apps such as “Be My Eyes” has 7 million volunteers worldwide and is completely free.
A new feature called “Be My AI” is also being developed which significantly improves photo and image description as well as functionality of the camera for visually impaired photographers. For more details visit this link https://support.bemyeyes.com/hc/en-us/articles/17493302011921-Be-My-AI-image-to-text-assistance
“Seeing AI” is “also free and offers lots of features https://www.microsoft.com/en-us/ai/seeing-ai
3 The “We Walk” long cane was tried out by a couple of members. They felt that the vibration was not sufficient, that the design was top heavy and the fact that it isn’t rain proof massively limits it’s usefulness in our climate.
Members who tried this £550.00
Kane felt that it Might be useful for some people,but questions its usefulness for anyone who uses a long cane well.
4 the Fire Cane: a ROVI saw this light cane with a push button to collapse it. The German company are working with the RNIB in a bid to bring them to the UK.
The link below is in German so please use Google translate or similar. You may need cited help to do this.
5 The Ultra Cane: https://www.ultracane.com/
6 The All Terrain Cane: https://shop.rnib.org.uk/huju-cane-tip-93520
Recommendations: Speak to RNIB or a visual impairment rehabilitation specialist (VRS) about the cane that is most suited to your needs.
7 How to create both an audio and visual QR code?
A QR code stands for “quick response code “. It is a more sophisticated version of a barcode that can hold 100 times more information in a number of formats, including audio. There are a number of websites and apps that offer advice but an iPhone has an inbuilt facility to create some QR codes.
In the “Shortcuts” app, search for “generate QR code” to set up a new shortcut. Save new QR codes to your photo library.9. How can VIPs organise journeys consisting of both trains and the tube?
London underground have a “turn up and go” system as do some rail companies and the Thameslink.
You can book directly with your train operator a full list is available here: https://www.nationalrail.co.uk/help-and-assistance/passenger-assist/
Tfl Passenger Assist: 0343 222 2000.
Tfl staff will hand you over to rail staff and vice versa.
To book assistance in advance, book at least two hours before your journey.
other recommendations: Sam’s “The Blind Life” is a representation of what is going on in his life and what he enjoys, all from the Visually Impaired perspective. Lots of tips to help make lives awesome!
https://www.youtube.com/c/theblindlife
11th October 2023
Question one: where is the edge of zone six if a VIP with a freedom pass needs to buy a train ticket? Passengers are now allowed to buy tickets on the train rather than just at the station or from a ticket office.
Disabled Freedom Pass holders are not restricted to off-peak services; these restrictions apply to Older Persons’ Freedom Passes.
National Rail and TfL have the following advice: https://tfl.gov.uk/fares/find-fares/national-rail-fares-beyond-zone-9
Maps of zones and audio guides can be found here: https://tfl.gov.uk/forms/12387.aspx
An Elizabeth line audio station guide can be found here: https://londonblog.tfl.gov.uk/2023/04/12/elizabeth-line-station-audio-guides/
Question two: which search engine do people prefer? Bing has its challenges when used in conjunction with screen reading software.
VIPs recommend Google or Duck Duck Go with Safari. These can be installed via the App Store or similar.
IT training can also optimise success online.
Question three: have people installed the latest iPhone software update 17.3?
Visit Settings/General/Software update to find this latest version.
NB there have been several issues reported with the latest update so approach with care or wait until a new update is released!
Question four: where can VIPs get support with hospital visits and arising issues?
Eye Clinic Liaison Officers (ECLOs) are a great point of contact with any hospital issues or concerns you may have about your treatment.
Contact your hospital to find out more.
Local site loss organisations may also be able to offer support.
Question five: where do VIPs go for help when they are newly diagnosed?
Contact your local council who have a sensory impairment team. They will be able to give you a holistic and personal assessment which may include advice on mobility training, low vision aids, local support networks etc. https://www.gov.uk/find-local-council
RNIB helpline and Apple support phone numbers to be included with Bounce notes every month.
Recommendations:
Eye matter will be at Sight Village South East on 7 November 2023. It is being held at Kensington Town Hall. as this is a busy event, it is not suitable for every VIP. Suzie will be giving a presentation and more details can be found here https://www.qac.ac.uk/exhibitioninfo/how-to-get–to-sight-village-southeast/93.htm
To accurately measure cordial, invest in a bottle top optic. Various options available online and on the High Street. Also useful for spirits etc.
How to Find Recipes from Photos on iPhone (iOS 17)
The iPhone Photos app can identify people, different animal species, landmarks, and even recipes! Many people already like to photograph their meals before digging in. With iOS 17, a snap of your lunch will not only preserve the memory, but it can help you recreate it by suggesting a similar recipe.
Why You’ll Love This Tip:
Recreate your favorite restaurant meals at home from a picture you took last week or years ago using Apple’s Visual Lookup.
Discover new recipes that you know you’ll love by browsing through your digital photo albums.
Download or screenshot a photo of a friend’s meal or a restaurant menu, and your iPhone will help you recreate it at home.
How to Find Recipes from Photos Using Visual Lookup
System Requirements
This tip works on iPhones running iOS 17 or later. Find out how to update to iOS 17.
Your iPhone can look up similar recipes based on a photo you’ve taken of a meal. It doesn’t matter if you take a photo, screenshot one on social media, or download one from the internet; you can use your iPhone’s Visual Lookup to discover a similar recipe. For more iPhone tips, check out our free Tip of the Day newsletter. To discover similar recipes of photographed meals:
Locate a photo of a meal in your Photos app and tap it to open it.
Tap the i icon.
Tap Look Up Food.
You’ll see a list of recipes. Tap Show More to see more options.
Swipe up and scroll to see the different options based on cooking time, calories, and serving size.
Tap one to go to the recipe.
Pro Tip
If you search for food in the Photos app search bar, you can better navigate all the photos you’ve taken of food. It may show you cartoon images of foods or food-themed items, but it will still narrow down your search.
20th September 2023
Accessible Travel
Members shared that the Thameslink as well as London underground (tube) have “Turn Up and Go” offered as standard i.e. there is no need to book in advance, just make yourself known to a member of TFL staff.
For National and other rail services, book Passenger Assist by calling 0800 0223720 or text 60083.
It can be useful to print out a map in advance to hand to someone cited should you need to.
Get a RADAR key to Access UK disabled toilets.
European Blind Union (EBU) www.euroblind.org has advice regarding travelling on the continent. Contacting them directly is easy and a reply should be received quickly.
Since Brexit, it has become much harder to source a euro key to Access European disable toilets. RNIB were not forthcoming with advice regarding this although RNIB is the UK’s EBU member.
A site in Switzerland will supply a euro key to the UK for CH55 (£49) and if travelling to Germany with more than a months notice it might be possible to order one for approximately €23(£25) to be delivered to your destination.
EBU suggested these websites:
https://www.eurokey.ch/en/people-
Use Google translate to view the following: https://www.dccv.de/die-dccv/shop/
Accessible technology (IT)
Members tend to favour an iPhone SE as it is pocket sized and when Vision is low a larger screen is not as useful.
Members suggested these contacts for training and support: RNIB’s “Tech For Life” team on 0303 123 9999 or email tfl@rnib.org.uk Monday to Friday, 9am to 5pm.
Ability Net were also highly recommended for older and disabled people:
Call their helpline on 0800 048 7642 during UK office hours, or email enquiries@abilitynet.org.uk.
For free IT support call 0800 048 7642during UK office hours
Top tips for boosting your digital skills, with BT Group and Age UK
Eye Matter also offers free iPhone training but there is a waiting list.
Other member recommendations:
Support Hub
Support Hub | Experian Business
Be My Eyes
Updated Soundscape app
https://apps.apple.com/gb/app/soundscape-community/id6449701760
Bump bump Braille is an app available on the App Store for those wishing to get started with Braille.
Comments and tips to:
Eye Matter does not recommend any goods or services mentioned above. The notes above are via contributions made by our members and meeting attendees. These suggestions are guidelines only and should be taken as such. Individuals are responsible for acting on any of the above recommendations and notes and Eye Matter is not responsible for any consequences incurred due to any individual acting on any of these suggestions and recommendations. Please seek further advice as deemed necessary.
Eye Matter is a registered charity. Charity number 1202241.